24Customer
- http://www.24customer.com
- (NL) - Worldwide independent consultancy firm with a method of working to decrease costs and to increase sales.
Ascentys
- http://www.ascentys.com
- (ZA) - Global operation which offers management consultancy services to a broad range of sectors.
At Random Communications
- http://www.arllc.com
- (US) - Quality monitoring consultants who assess the level of customer service provided through call monitoring, mystery shopping and customer surveys.
BPA International
- http://www.bpaworldwide.com
- (UK, US, SE) - Offers call center consulting and services. Features staff training, mystery shopping, call center performance management and customer satisfaction surveys.
CI2I
- http://www.sacallcentres.com
- (ZA) - Consultancy firm with services focussed on helping people outsource to South African call centres.
CSBA
- http://www.csba.com.au/
- Provides research-based, customer service consultancy, focussing on call centre performance. Description of services, news and events. Australia.
Call Centre Development
- http://www.ccd.net.au/
- (AU) - A consulting firm focusing on customer contact and service delivery strategies. CCD work across diverse industry sectors such as government, health, finance, education and energy.
Contact Strategies
- http://www.contactstrategies.com
- Services include quality assurance program development and implementation, performance management, workforce planning and scheduling, and operation assessments and training.
Help-Line
- http://web.helpline.fr/
- (FR) - Offers IT support consulting services for value-added call centers of large corporations. Website in both French and English.
NonZero Ltd
- http://www.nonzero.co.uk
- (UK) - Management consultancy who offer implementation of Cisco ICM solutions in call centres both in the UK and offshore.
Perfformiad
- http://www.perfformiad.com/
- (UK) - A consultancy with a focus on balancing the management of customer focus against business performance.
Qhelisa Consulting
- http://www.qhelisa.co.za
- (ZA) - A training and development consultancy based in Cape Town, South Africa. Provides SETA accredited training in the contact centre/customer services arena.
The Northridge Group, Inc.
- http://www.northridgegroup.com
- (US) - Offering consulting services for call centers including assessment of technology tools, best practices and benchmarking, call handling processes and procedures, customer retention strategies.
The Primas Group
- http://www.primas.net
- (US) - Consulting team of call center professionals specializing in design and development of IVR, ACD and CTI systems.
Vocal Laboratories Inc.
- http://www.vocalabs.com/
- (US) - Quality monitoring services with live "panel" members. Provides feedback on the effectiveness of contact center representatives, voice response system, or speech recognition application.