Call Center magazine
- http://www.callcentermagazine.com/
- Call Center Magazine covers products and services that improve customer contact and care by strengthening online communications and quality assistance over the phone.
Outbound Focus
- http://www.outboundfocus.com/
- Free newsletter service for outbound call center professionals worldwide, focusing on responsible dialing practices and their effects on telemarketing.
Telcall Magazine
- http://www.telcall.com.au
- Australian magazine for the call centre industry, contains information about the latest developments and best practices within the industry.